First impressions that stick.
Harbor walks new customers through every step — welcome, info collection, account setup, and that big first win — without a single hand-off email.
Welcome, Amelia
Your getting-started plan
- Tell us about your team2 min
- Connect your tools3 min
- Invite your team1 min
- Pick your first workflow5 min
- Run your first automation2 min
- Book your kickoff callOptional
Harbor noticed you skipped tool sync — want help connecting Stripe?
Onboarding journey
From sign-up to "I love this" — paved.
Welcome
Personal welcome with a clear next step. No 'check your inbox' dead-ends.
Collect info
Forms that adapt — only asking what's needed for this customer.
Set up
Connect tools, invite teammates, pick the right workspace template.
First win
Get them to one real win — fast. Harbor knows what 'done' looks like.
Hand-off
Pass to your CSM with full context — or let Ember keep guiding them.
Time-to-value
Days, not weeks.
Customers who finish onboarding in their first session stay longer, spend more, and tell their friends.
Built for every motion
One Harbor for every kind of welcome.
Get to first value, fast.
Branching flows that get every new account using the right features in their first session.
- Branching by company size or use case
- In-app + email sequences
- Trigger by feature usage
- Handoff to CSM with full context
“Harbor cut our time-to-first-value from three weeks to two days. Customers email us thanking us for the welcome flow.”
Diego Alvarez
Head of CX · Northwind Labs
Inside Harbor
Everything you need to welcome — and keep — customers.
Smart intake forms
Adaptive forms that ask only what's needed for each customer.
Account setup wizards
Connect tools, invite teammates, configure preferences — guided.
Welcome packs & contracts
Send signed contracts, welcome PDFs, and resources, on brand.
Nudges that don't nag
Catch stuck customers with the right nudge at the right moment.
Compliance-ready
GDPR, HIPAA-aware fields, consent flows, audit logs.
Ember-powered help
Stuck customers can ask Ember anything — your docs, in your tone.
Common questions
Everything teams ask before launching a Harbor flow.
How long does it take to build a flow?
Most teams ship their first onboarding flow in under an hour. Drag, drop, customize — no engineer needed.
Can flows branch by customer type?
Yes. Show different paths based on plan, company size, role, or any data you collect. Every customer gets the right journey.
Does Harbor work with my CRM and product?
Yes. Trigger flows from CRM events, send data back, and react to product usage in real time.
Can I send physical welcome kits?
Yes — Harbor integrates with Sendoso, Postal, and Reachdesk to send swag, books, or handwritten cards as part of a flow.
Is it on-brand?
Fully. Custom domain, custom emails, custom welcome pages — Harbor never breaks the brand.
Better together
Beleav is one platform with eight products that work as a team. Pick what you need today — the rest is one click away.
Explore the platformBeleav · Harbor
Make the first 7 days unforgettable.
Build your first flow in under an hour. Free to start, scales as you grow.