Every message. One inbox.
Email, WhatsApp, Instagram DMs, Slack, SMS — Relay puts every customer conversation in one place, with replies suggested for you.
Amelia Okafor
via WhatsApp · regular customer
Relay suggested reply
“Of course! Holding 2 for you under your usual name. Want to add the Friday show too — same seats?”
Before & after
From inbox chaos to one calm thread.
7 tabs. 4 apps. Things slip.
- ×WhatsApp pings get missed at night
- ×An email lives in someone's personal inbox
- ×Instagram DM never reached the right person
- ×No history when a customer comes back
One inbox. Full context. Calm.
- Every channel in one stream
- Full conversation history follows the customer
- AI suggests the next reply, in your tone
- Anyone on the team can pick it up
Connected channels
Plug in every channel. In minutes.
Built for every motion
Relay works how your team works.
Solve faster, with full context.
Every reply has the customer's full history attached — past orders, past tickets, who helped them last.
- AI drafts the first reply for review
- Macros & templates per channel
- Auto-translate in 30+ languages
- SLA timers and escalation rules
“We used to lose customers in the cracks between WhatsApp and email. Relay made that problem disappear in a week.”
Sofia Mendes
Head of Customer Success · Brightlane
AI inside Relay
Smart on every message.
Reply suggestions
Drafted in your tone, with full thread context. Approve or edit before sending.
Auto-translate
Customer writes in Spanish — your team reads English. Replies translate back automatically.
Smart tagging
Conversations get tagged by intent (refund, pricing, complaint) with no manual work.
One thread per person
Even across channels — email, then WhatsApp, then back to email — it's one history.
Search everything
Find any message across every channel by name, topic, or even how they felt.
Hand off to Ember
Bounce simple questions to your AI agent — it handles them while your team sleeps.
Frequently asked questions
Everything teams ask before switching to one inbox.
Does Relay work with my existing email and WhatsApp?
Yes. Connect Gmail, Outlook, WhatsApp Business, Instagram, Slack, SMS and more — without changing how customers reach you.
Will customers know they're talking to AI?
Only if you want them to. Relay drafts replies for you to send, or you can let it auto-reply with a clear AI label.
Can multiple teammates share the inbox?
Absolutely. Assign conversations, leave private notes, and @mention each other. Everyone sees the same thread.
What languages does auto-translate support?
30+ languages, including Spanish, Portuguese, French, German, Arabic, Mandarin, Japanese and more.
Is my customer data safe?
Yes. Encrypted in transit and at rest. SOC 2 Type II, GDPR-ready, and you control what data the AI is allowed to use.
Better together
Beleav is one platform with eight products that work as a team. Pick what you need today — the rest is one click away.
Explore the platformBeleav · Relay
Stop tab-hopping. Start replying.
Connect every channel in 5 minutes. Reply faster, without burning out your team.