The reality today
“Tool fragmentation across BUs”
Every business unit has its own CRM, ticketing, and reporting. Cross-BU insight is impossible.
Pain · 02
Procurement and security review fatigue
Each new vendor is a 6-month gauntlet. Innovation stalls in legal.
Pain · 03
Change management at scale
Rolling out a new tool to 5,000 people is its own quarter-long project.