WISMO eats support
Where-Is-My-Order is 60% of tickets. Agents copy-paste tracking links all day.
Industry · E-commerce
Relay catches every DM and ticket, Muse runs the content engine, Ember handles WISMO at 3am. The retention stack DTC has been waiting for.
Sector benchmark
Repeat purchase rate
Sector pressures
Where-Is-My-Order is 60% of tickets. Agents copy-paste tracking links all day.
Instagram DMs are pre-purchase intent. Slow replies = lost sales.
Daily Stories, weekly Reels, monthly campaigns — across 8 channels.
Built for the regulators
PCI DSS
Stripe-native
GDPR + CCPA
Consent flows
Fraud signals
AI-flagged
Returns audit
Full chain
Sector use cases
Cites Shopify order data, gives ETAs, escalates exceptions. 24/7.
Brand-voice replies on IG and TikTok. Hot intent → routed to a human in seconds.
Brief once, ship a month. Auto-resized for every channel. Performance feeds tomorrow's drafts.
The stack
Maya Chen
Founder · Northwind Studio
Customer spotlight
“Beleav caught $400k in DM-attributed revenue we were leaving on the table. Ember literally pays for the whole stack.”
Trusted across the sector
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OpenGet started · For DTC + retail
Shopify, WooCommerce, and BigCommerce integrations included.